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FAQs

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.


Return by mail

Reach out to our customer support team to initiate the return process with your order number and details about the item you wish to return. 


Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.


Non-Returnable items

Certain items may not be eligible for return.

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all packaging intact. Please note that some exceptions can be made.


For returns or exchanges, please contact our customer support team. Refunds will be processed to the original payment method within 10 business days of receiving the returned item.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.


Click on the tracking number link or enter the tracking number into our tracking page.


Tracking information may not be immediately available after your order is placed. It can take up to 24 for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

[No international shipping]

Our standard shipping time within the USA is 5-7 business days.

Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.


Currently, we do not offer international shipping, but we are working to provide this service in the future.


For additional questions about our shipping policy, please contact us.



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